Interview

An insurtech veteran to insurers: Digital convenience is make-or-break for incumbents

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January 10, 2023
Leonard Genovese is a Global Digital Transformation Leader, digital consultant, and 11-year veteran at MetLife Insurance, with over 20 years of experience in the insurance industry. His expertise has helped to deliver digital capabilities across the customer journey to drive revenue, lower costs, and improve customer satisfaction. He explains how insurance has changed and how organizations can gather requirements to help them choose and then migrate to a suitable digital experience platform (DXP).

0:00 - Intro
0-19 - Transformation using digital
0:58 - How insurance grew up
2:33 - Requirements gathering & stakeholder management
4:23 - How to use external resources
5:23 - Reaching the North Star
6:10 - Matching the right vendors
6:47 - Avoiding silos
7:57 - Lessons learned from global rollouts
9:02 - Scalability & flexibility